Return Policy
We want you to love every purchase from ASAM-JSHOP. If you're not completely satisfied, we make returns easy.
Return Window
You have 30 days from the date of delivery to initiate a return. Items must be unused, unworn, and in original condition with all packaging.
Return Process
- Contact us at [email protected] with your order number
- Receive return shipping instructions
- Ship the item back to us in its original packaging
- Refund processed within 5-7 business days of receipt
Non-Returnable Items
Some items may be marked as final sale. These cannot be returned or exchanged. Check the product page for any return restrictions.
Return Shipping
Standard return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately with photographic evidence. We'll arrange a replacement or refund at no cost to you.